Please check your junk folder for your confirmation or shipping email, save us as a contact to prevent emails going into junk.
How quickly do you ship orders?
Absolutely rapid is the answer! Our average dispatch time is within 10 working hours of making your order. We ship orders same day up until 14:00 UK time. Orders after this time will ship the next following day.
Do You Ship Internationally?
WORLDWIDE! Every country apart from suspended countries with the couriers (only Russia & Ukraine at present) Read more on our delivery page here
What is UN:IK Sustainability Promise?
We use eco friendly packaging and many organic / recycled fabrics, more information can be found here.
What’s Your Return Policy?
FOR ALL RETURNS - Please follow our new and easy returns portal HERE
---
The last thing we want is for our customers to be unhappy with one of our products, but if for some reason you are then we are happy to exchange the item / provide store credit within 28 days or refund within 14 days of delivery. Ensure the order is sent back in the condition it was received with the original receipt and a note on.
Please note, all sale items are exchange or store credit and have to be returned within 21 days of delivery. We appreciate the understand on this as per discontinued, low inventory styles. They can be exchanged for alternate items if a size is out of stock.
*Store credit is fully flexible, can be used on any order of any items, at any point with no expiry.
For exchanges we will cover the shipping back out to the customer after exchanged as goodwill to help accommodate the change.
Any discount codes or free shipping deductions that are used and become invalid will be automatically deducted from the refund value. (Under £75 on UK order, under £125 on Int order). We are unable to refund any duties and taxes paid or incurred on an order.
We cannot take responsibility for an incorrect shipping address filled on the site. Please ensure you check your completed address to make sure it is deliverable.
Please email support@unikclothing.co.uk for any further questions or help.
*please note jewellery and socks are non-returnable for hygiene reasons.
Are my international taxes covered?
All taxes are covered by us for Europe, USA, Australia. (Switzerland, Norway and Canada have their own tax laws so landing taxes may apply).
What Forms Of Payment Do You Accept?
Currently we accept all forms of payment from Paypal to Apple Pay to iDeal and Bancontact, to AMEX. We also offer buy now and pay later with Klarna or Clearpay.
Klarna Information
Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply https://www.klarna.com/uk/terms-and-conditions/
Can My Order Be Changed Or Cancelled?
An order can be changed or cancelled prior to shipping, but cannot be amended after it has been shipped, please ensure you email quickly. We cannot always guarantee we can cancel an order before shipping as we process orders very quickly. We can also exchange items after received under the policy but do not offer free return postage unfortunately.
When Can I Expect My Order?
Find out more on our detailed delivery page click here
All items are sent tracked. We have worked on the very best shipping solutions for our customers and absorb some of the cost to help.
UK - 3-4 days standard, next day if express shipped.
USA - 3-6 days standard, 1-2 days if express shipped.
EU - 4-5 days standard average , 1-2 days if express shipped.
ROW - 7-10 days standard average, 2-4 days if express shipped.
Please allow for courier delays under certain circumstances and scenarios.
Are The Items Unisex? How Do Products Fit?
Yes, all our items are unisex. The style of fit for each item will always be described on the product page itself, including model height, build and what size their wearing for guidance.
For fit advice, please DM on Instagram @unikclothingltd