EXTENDED CHRISTMAS RETURNS
All purchases made from 10th November are eligible for extended exchanges or store credit until end of January! This means any gifts can be swapped for the correct size or a new style if required. Store credit can be sent direct to a requested email for anonymity! Gift easy and with flexibility. Store credit can be used on alternate items, so you aren't tied in gifting season.
*Refunds still apply for within a 14 day from delivery*
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We ship worldwide, on both standard or express options with the following free shipping promotions available:
FREE SHIPPING IN THE UK IF YOU SPEND OVER £75
FREE SHIPPING INTERNATIONALLY IF YOU SPEND OVER £125 / €150 / $160 / $245AUD
ALL DUTIES AND TAXES TO EU ARE COVERED, NO EXTRA COST AFTER PURCHASE
TRACK YOUR SHIPPED PACKAGE BY CLICKING HERE
UK
Free Standard Shipping On Orders Over £75 (3-4 Day from order placing)
Standard Shipping - Royal Mail Tracked 48 - £3.95 (3-4 Days from order placing)
*(individual t-shirts will still ship Royal Mail 24 to be posted through letter boxes)
DPD Next Day Guaranteed is available (order cut off 2pm UK time), this means we will ensure to ship your order the same day for next day delivery. This includes Saturdays but not Sundays. (*some rare uncontrollable instances may occur i.e. the weather) - £7.95
We aim to dispatch orders as fast as we can as a small team, but please allow orders to dispatch within 1-3 working days of order placing. If you require your order next day, please select next day guaranteed shipping. Please note we only ship orders Monday-Friday.
INTERNATIONAL SHIPPING
Quick, easy and full tracked shipping worldwide! We love seeing the community everywhere on the globe sporting our independent brands.
EUROPE - SENT DDP - NO EXTRA TAXES / COSTS AFTER PURCHASE!
We now have a Brexit solution in place. This means we are paying your duty and taxes for you on shipping, meaning you have no extra costs on your delivery due to the change in tax laws. We are also paying the clearance fee in order to help out our EU customers and ensure it’s still easy to shop with us.
Sent via new UPS quicker shipping. Timeframe working days from dispatch. Saturdays, Sundays and Bank Holidays not included. Check tracking details for any holidays or delays.
EUROPE
GERMANY, FRANCE, IRELAND - 3/4 DAYS
NL, DENMARK, , BELGIUM, SWEDEN, AUSTRIA - 3/5 DAYS
SPAIN, ITALY, PORTUGAL, NORWAY, SWITZERLAND - 4/6 DAYS
UPS EXPRESS - 1/2 DAYS TO EU
USA
TRACKED STANDARD - 4-6 WORKING DAYS
USA UPS EXPRESS - DELIVERY WITHIN 1/2 WORKING DAYS
AUSTRALIA
TRACKED STANDARD - 6-10 WORKING DAYS
UPS EXPRESS - DELIVERY WITHIN 4-6 WORKING DAYS
ROW
TRACKED - 4 TO 10 WORKING DAYS (allow longer in certain places)
UPS EXPRESS - 2-6 WORKING DAYS
Deliveries to Denmark, Sweden and Finland are PUDO. So these will go to your nearest pick up point and can be accepted with the email. This is the only solution for the taxes and duties for no extra cost.
Deliveries to Switzerland, Norway, Iceland, Lichenstein and Canada cannot be sent with duties and taxes paid due to these countries being outside the EU and having their own tax laws. The countries may incur extra duties and taxes costs. They do not offer an option for us to pay duties and taxes, they are required to be paid by the customer sadly.
Please note during busy bank holiday periods slight delays may occur.
UK includes: Northern Ireland, Scottish Highlands, Isle of Man, Isle of Wight, Channels Islands - Jersey and Guernsey.
Returns
The last thing we want is for our customers to be unhappy with one of our products, but if for some reason you are then we are happy to exchange the item / provide store credit within 28 days or refund within 14 days of delivery. Ensure the order is sent back in the condition it was received, with tags still attached and with the original order form.
Please note, all sale items are exchange or store credit and have to be returned within 21 days of delivery. We appreciate the understand on this as per discontinued, low inventory styles. They can be exchanged for alternate items if a size is out of stock.
*Store credit is fully flexible, can be used on any order of any items, at any point with no expiry.
FOR ALL RETURNS - Please follow our new and easy returns portal HERE
Any discount codes or free shipping deductions that are used and become invalid will be automatically deducted from the refund value. (Under £75 on UK order, under £125 on Int order). We are unable to refund any duties and taxes paid or incurred on an order.
We cannot take responsibility for an incorrect shipping address filled on the site. Please ensure you check your completed address to make sure it is deliverable. Please ensure you keep hold of any proof of postage or tracking numbers on your returns, we cannot be responsible for returns that do not reach our warehouse.
*please note jewellery and socks are non-returnable for hygiene reasons.
For any further help or questions on returns please email our customer service representative support@unikclothing.co.uk