FAQ

 

What’s your return policy?

The last thing we want is for our customers to be unhappy with one of our products, but if for some reason you are then we are happy to exchange the item within 21 days or refund within 14 days of the original order. Ensure the order is sent back in the condition it was receieved with the original receipt and a note on.

Please note, all sale items are exchange only, within the 21 day time policy. 

We cannot take responsibility for incorrect shipping address filled on the site. Please ensure you check your completed address to make sure it is deliverable.

Do you ship internationally?

Of course! In fact we would love to get our products across every ocean. We have a flat rate international shipping cost of £9.95.

What forms of payment do you accept?

Currently we accept PayPal and all debit and credit cards (including Apple Pay Set up).

Can my order be changed or cancelled?

An order can be changed or cancelled prior to shipping, please ensure you email quickly. We can also exchange items after received under the policy but do not offer free return postage unfortunately.

When can I expect my order?

We ship via Royal Mail and you should receive your order 2-5 working days after your order. We don’t ship on bank holidays.

International orders can be between 5-12 working days dependant on country.

Are the items unisex?

Yes

Can I be a model for UN:IK?

If you are over 18 and would like to be considered send us an email at hello@unikclothing.co.uk