What’s your return policy?

The last thing we want is for our customers to be unhappy with one of our products, but if for some reason you are then we are happy to refund or exchange the item within 21 days of the original order. Simply send the item back with the original receipt, on the receipt leave a written mark stating return and the reason for return. The item must not have been used, worn or washed and unfortunately we do not cover the postage costs for returns. If you want an exchange simply leave a note on the receipt. If you request an exchange for a different product, we are happy to do this as long as it’s the same price and in stock, just state which item and size on the returned receipt. Exchanges will take 3-5 days for arrival after we receive the return. Refunds on original orders can take up to 2 weeks to be processed via PayPal. Sales items cannot be returned for a refund, they can only exchanged for another item, unless faulty.

Do you ship internationally?

Of course! In fact we would love to get our products across every ocean, but please note that it will mean that shipping costs are higher and will stretch the further away you are.

It’s probably best to drop us a quick email before just to double check the price and make sure you are happy with it.

What forms of payment do you accept?

Currently we only accept PayPal, but it’s easy as 123, you can sign out as a guest and it accepts all major credit and debit cards.

Can my order be changed or cancelled?

Unfortunately not, once the order is done it’s done. If you send us an email stating you want your item to be changed, as long as we haven’t already sent it out, we will work to best endeavours to try and sort something as long as it’s the same price. We do offer returns if you do for some reason want to cancel your order, this follows the returns policy stated above.

When can I expect my order?

We ship via Royal Mail and you should receive your order 2-5 working days after your order. We don’t ship on bank holidays.

Are the items unisex?

Yes

Can I be a model for UN:IK?

If you are over 18 and would like to be considered send us an email at hello@unikclothing.co.uk